Returns Policy

Overview

At StamfordLiving, we are committed to ensuring your complete satisfaction with your furniture purchase. We understand that sometimes a product may not meet your expectations, and we have established a comprehensive returns policy to address such situations.

Return Eligibility

• Returns must be initiated within 14 days of delivery
• Products must be in original condition, unused, and in original packaging
• All tags, labels, and protective coverings must remain intact
• Custom-made or personalized items are not eligible for return unless defective
• Floor models and clearance items are final sale unless otherwise specified

Return Process

1. Contact our customer service team at the Seddon showroom to initiate a return
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the item securely in its original packaging
5. Schedule pickup with our authorized delivery partner

Refund Information

Once we receive and inspect the returned item:

• Original payment method will be refunded within 5-7 business days
• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer unless the item is defective
• Store credit option available for returns without original receipt

Damaged or Defective Items

For items received damaged or with manufacturing defects:

• Report damages within 48 hours of delivery
• Provide detailed photos of the damage
• We will arrange inspection and replacement if necessary
• No return shipping costs for verified defective items

Exceptions and Special Circumstances

• Clearance items are final sale unless defective
• Custom orders cannot be returned unless defective
• Floor samples are sold as-is and are final sale
• Special order fabrics and materials are non-returnable

Contact Information

For any questions about returns or to initiate a return: