Service Policy

Customer Service Commitment

At StamfordLiving, we are dedicated to providing exceptional customer service throughout your entire shopping experience and beyond. Our team of furniture experts is committed to assisting you with product selection, delivery coordination, and after-sales support.

Warranty Coverage

All StamfordLiving furniture comes with comprehensive warranty coverage:

• Frame Construction: 10-year warranty against manufacturing defects
• Springs and Support System: 5-year warranty
• Cushioning and Padding: 3-year warranty against abnormal deterioration and loss of resiliency
• Fabric and Leather Upholstery: 2-year warranty against defects in materials and workmanship
• Mechanical Parts (for convertible sofas): 2-year warranty

Professional Care and Maintenance

We offer professional care services to maintain the beauty and longevity of your furniture:

• Regular maintenance inspections
• Professional cleaning services
• Leather conditioning treatments
• Upholstery protection treatments
• Minor repairs and adjustments

Repair Services

Our expert craftsmen provide comprehensive repair services:

• Frame repairs and reinforcement
• Spring and support system restoration
• Cushion refilling and reconstruction
• Upholstery repairs and replacement
• Mechanism servicing for convertible sofas
• Hardware replacement and upgrades

Service Requests

To request service or warranty support:

1. Contact our service department during business hours
2. Provide your order number and product details
3. Describe the issue or service needed
4. Schedule an inspection if required
5. Receive a detailed service plan and quote

Response Times

Our service response commitments:

• Initial response to service requests: Within 24 hours
• Inspection scheduling: Within 3-5 business days
• Service quote provision: Within 2 business days after inspection
• Minor repairs: Completed within 5-7 business days
• Major repairs: Timeline provided based on assessment

Quality Assurance

All repair and maintenance work is backed by our quality guarantee:

• 90-day warranty on repair work
• Professional grade materials and parts
• Certified technicians and craftsmen
• Post-service quality inspection
• Customer satisfaction follow-up

Service Area Coverage

We provide service coverage throughout Victoria, with extended service areas available:

• Metropolitan Melbourne: Full service coverage
• Regional Victoria: Available with additional travel fees
• Interstate: Partner network for warranty services
• Remote areas: Case-by-case evaluation

Contact Information

For service requests and support: