Shipping Policy

Delivery Coverage

StamfordLiving provides comprehensive shipping services across Australia. Our delivery network ensures that our premium sofas reach you in perfect condition, whether you're in metropolitan areas or regional locations.

Shipping Methods and Costs

White Glove Service

Our Premium White Glove Service includes:

• • Professional delivery team
• • Room of choice placement
• • Unpacking and assembly
• • Removal of all packaging materials
• • Basic setup and positioning

Delivery Timeframes

All delivery timeframes are estimated from the date of order confirmation:

• • In-stock items: Processing within 1-2 business days
• • Custom orders: 6-8 weeks plus delivery time
• • Made-to-order items: 4-6 weeks plus delivery time

Tracking Your Order

Once your order is dispatched, you will receive:

• • Dispatch confirmation email
• • Tracking number and link
• • Estimated delivery date
• • Delivery company contact details

Delivery Requirements

To ensure a smooth delivery experience, please:

• • Provide accurate delivery address and contact details
• • Ensure adequate access for large furniture items
• • Measure doorways, stairways, and elevators
• • Be present or arrange for someone to accept delivery
• • Inspect items upon delivery

Failed Delivery Attempts

If delivery cannot be completed due to:

• • No one available to accept delivery
• • Insufficient access
• • Incorrect address details

Additional delivery attempts will incur a redelivery fee of $150 for metropolitan areas and $250 for regional areas.

Damage During Transit

In the unlikely event of damage during transit:

• • Document any visible damage on delivery paperwork
• • Take photographs of damaged items and packaging
• • Contact our customer service team within 24 hours
• • Retain all original packaging

Contact Information

For shipping-related inquiries: