Payment Policy

Accepted Payment Methods

At StamfordLiving, we offer various secure payment options for your convenience:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• PayPal
• Bank Transfer (for orders over $2,000)
• Buy Now, Pay Later options (Afterpay, Zip)

Payment Security

Your financial security is our priority. We implement the following measures:

• SSL encryption for all transactions
• PCI DSS compliance for credit card processing
• Secure payment gateway integration
• Regular security audits and updates
• Protection against fraud and unauthorized transactions

Order Processing

Understanding our order processing system:

• Orders are confirmed only after successful payment processing
• Payment verification may take up to 24 hours for bank transfers
• Order confirmation emails are sent immediately after payment
• Custom orders require a 50% deposit
• Balance payment for custom orders is due before delivery

Pricing and Currency

Important information about our pricing structure:

• All prices are in Australian Dollars (AUD)
• Prices include GST
• Shipping costs are calculated at checkout
• Price adjustments are not available after purchase
• Special offers cannot be combined with other discounts

Deposits and Installments

For large purchases and custom orders:

• Custom orders require 50% deposit
• Installment plans available for purchases over $3,000
• Deposits are non-refundable for custom orders
• Installment terms must be agreed upon before order processing
• Late payments may affect delivery schedule

Invoicing

Our invoicing process includes:

• Digital invoices sent immediately after purchase
• Tax invoices available upon request
• Detailed breakdown of all charges
• Payment history accessible through customer account
• Invoice queries handled within 24 business hours

Payment Issues

In case of payment-related issues:

• Contact our customer service immediately
• Failed payments must be resolved within 48 hours
• Order holds are placed on payment disputes
• Bank verification may be required for large transactions
• Payment adjustments require management approval

Business Accounts

For business and trade customers:

• Credit account applications available for registered businesses
• Trade pricing requires ABN verification
• 30-day payment terms for approved accounts
• Volume discounts for bulk orders
• Dedicated account manager for business clients

Contact Information

For payment-related inquiries: